Service Levels
At OyezStraker we pride ourselves on the superior level of service we offer our clients. Maintaining standards consistently and at every level of our business is our commitment. You expect 100% service from OyezStraker and so do we.

We monitor every level of our business
Service Level Monitors are in place at branch, team and individual level. These cover all the main areas such as stock availability, pick/pack accuracy, on-time delivery and sales order entry accuracy. We constantly appraise every part of our business, as even the smallest activity can have a bearing on our level of service. Therefore, we monitor hundreds of less obvious activities such as how accurately goods are put away, how promptly unwanted goods are collected and how well stock is booked onto our computer systems.

A passion for excellence
This work ethic runs through the entire company, it is a whole team approach. Every one of our staff are passionate about faultless service and 100% reliability. Our staff receive additional bonuses for achievement of these rigorous criteria. We also pay close attention to the performance of our suppliers as this has a major role to play in our ability to deliver quality service.

Transparent and accountable
To ensure that we provide you with an efficient and pro-active service OyezStraker are happy to enter into defined Service Level Agreements with their clients.